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Maintenance worker who plummeted 36ft through a hole and fractured his skull, back and pelvis says he now feels like a ‘puppet’ – as logistics firm is fined £1m


A maintenance worker said he feels like a puppet who has no control over his life, after he plummeted 36ft through an open hole onto a concrete floor, suffering life-changing injuries. 

Christopher Hooper, from Winchester, fractured his skull, back, pelvis, arm, wrist and ankle after he fell through the driver’s cab of a straddle carrier while carrying out maintenance work. 

The 31-year-old was lucky to survive the accident, which which took place at DP World Southampton’s terminal on September 20, 2022.

In an emotional statement, he said: ‘I feel like a puppet in my life who is being moved from therapy to therapy with no control over where I am going.

‘It feels like my life is in a waiting room, early out of hospital I had closer milestones that felt achievable whereas now no-one can tell me what I can do next and that is really impacting my day-to-day life as I don’t know what the rest of my life will look like.’

Now Southampton Container Terminals Limited, trading as DP World Southampton, has been fined £1million by the Health and Safety Executive (HSE).

The firm, based in Palace Street, Westminster, central London, pleaded guilty at Southampton Magistrates’ Court on August 2 to breaching Section 2(1) of the Health and Safety at Work etc Act 1974 and was fined £1million and ordered to pay £11,664.59 in costs.

Maintenance worker who plummeted 36ft through a hole and fractured his skull, back and pelvis says he now feels like a ‘puppet’ – as logistics firm is fined £1m

Christopher Hooper, pictured wit his fiancé Lydia, suffered fractures to his skull, back, pelvis, arm, wrist and ankle in the fall at DP World Southampton’s terminal on September 20 2022

Mr Hooper fell through a hole in the driver's cab of a straddle carrier and suffered fractures to his skull, back, pelvis, arm, wrist and ankle

Mr Hooper fell through a hole in the driver’s cab of a straddle carrier and suffered fractures to his skull, back, pelvis, arm, wrist and ankle

An HSE spokesman said: ‘The hole had been created by contractors that were replacing a glass floor, exposing Mr Hooper and other workers to the risk of falling from height.

‘Mr Hooper, who had worked for Southampton Container Terminals Limited since he was 17, had been undertaking routine maintenance work and was unaware of the open hole before falling onto the floor.

‘The HSE investigation found Southampton Container Terminals Limited had failed to ensure there was a system of work that ensured the replacement of the glass floor and routine maintenance work could be carried out safely at the same time.

‘The company also failed to ensure there was a risk assessment in place and failed to implement its own policy for the use of permits to work whilst working at height.’

HSE inspector Francesca Arnold said: ‘This incident has resulted in severe life-changing injuries for Mr Hooper, who is lucky to be alive.

The base for Southampton Container Terminals Limited (pictured)

The base for Southampton Container Terminals Limited (pictured) 

The incident happened at logistic firm DP World Southampton's terminal on 20 September 2022

The incident happened at logistic firm DP World Southampton’s terminal on 20 September 2022

‘His life has completely changed because of Southampton Container Terminals Limited’s failure to produce a suitable risk assessment and implement straightforward control measures.

‘The hazards of working at height are well known and documented, and this prosecution should now remind employers that a failure to manage and implement effective measures can have serious consequences and they will be held accountable for this failure.’

A spokesperson for DP World Southampton said: ‘Keeping people safe is the absolute priority for everyone at DP World Southampton and we fully understand the impact that this incident has had on the worker affected and shall continue to do everything we can to support him. 

‘Our commitment to safety is evidenced by our track record and in particular the consistent enhancement in our Lost Time Injury Frequency Rate (LTIFR) over the last 15 years, the result of a substantial investment in safety training, awareness, and infrastructure.’

‘Although it was formally acknowledged in this case that our efforts to make people safer were a mitigating factor, regrettably we fell short of meeting our high safety standards this time. 

‘We would like to make it clear that we have reviewed our operational systems and procedures and updated them as necessary to avoid any future incidents of a similar nature. 

‘We are confident that our dedicated team at DP World Southampton will continue to make progress in setting and maintaining the highest standards of safety in the industry.’

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